Refund & Cancellation Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date and the subscription payment is refunded in full.

Refunds are processed by our payment provider and merchant of record, Paddle. To request a refund, visit paddle.net with your order details, or contact us at billing@lendvoy.com and we will arrange it with Paddle for you. Refunds are handled in line with Paddle's refund policy.

You can cancel at any time from your billing settings, through the Paddle customer portal, or by emailing billing@lendvoy.com. Cancellation stops future renewals; your institution keeps access to the platform until the end of the period already paid for, and your data remains available for export.

Renewal payments are refundable within 30 days of the renewal charge on the same basis as a new subscription. Upgrades take effect immediately and are charged pro-rata for the remainder of the term; downgrades take effect at the next renewal.

Approved refunds are returned to the original payment method in the currency of the original charge, normally within 5–10 business days depending on your bank. Contact billing@lendvoy.com at any time with a refund or billing question and we will respond within five business days. Nothing in this policy limits any statutory rights you have.