Terms of Service

The platform is offered to registered businesses and financial institutions. By accepting these terms you confirm you are authorised to bind your institution and that the information you provide during onboarding is accurate and current.

Each institution operates inside its own tenant. You are responsible for the credentials, role assignments and staff activity within your tenant. You must notify us promptly of any suspected unauthorised access.

Paid plans are billed in advance on a monthly or annual term through our authorised payment processor, Paddle, which acts as merchant of record for online purchases. Prices are stated exclusive of applicable taxes unless indicated otherwise; sales tax, VAT or GST is added at checkout where required.

Subscriptions renew automatically at the end of each term unless cancelled before renewal. You may cancel at any time from your account or by emailing billing@lendvoy.com; access continues until the end of the paid period.

You may not use the platform for unlawful lending activity, to circumvent regulatory obligations, to attempt access to another tenant's data, to reverse engineer the service, or to upload malicious code. We may suspend access where use threatens platform integrity or other customers.

Your institution retains ownership of all records you upload or generate. We process that data only to provide and support the service, under the commitments described in our privacy policy. Both parties will keep the other's confidential information secure.

We aim for continuous availability and may perform maintenance with reasonable notice. Support is provided by email during the hours listed below; enterprise plans may include additional commitments agreed in writing.

Either party may terminate for material breach that remains uncured after written notice. On termination you may export your data for 30 days, after which it is deleted according to our retention schedule.

The platform is operational software, not legal, accounting or regulatory advice. To the extent permitted by law our aggregate liability is limited to the fees paid in the twelve months preceding the claim, and neither party is liable for indirect or consequential loss.

We may update these terms to reflect changes in the service or the law. Material changes are announced in the product or by email at least 30 days before they take effect.